Network Engineering - Voice Job Details

• Takes full responsibility to ensure that the voicenetwork infrastructure component strategy of complex, most critical and usually most costly components meet the business requirements within the clients budget.


• Ensure voice network infrastructure strategy and policy are agreed and communicated at all levels.


• Indirectly accountable for the quality of strategies done by other Infrastructure Technologists.


• Will drive voicenetwork infrastructure initiatives to implement the roadmap ensuring budget is secured for delivery.


• Ensure voicenetwork infrastructure component blueprints exist to enable voicenetwork Infrastructure designers to produce high quality designs.


• Working with ISD designers, Project Service Architects and Architecture, Governance & Standards for input and to understand and influence changes in architectures policies and strategy


• Create and Maintain necessary capability, knowledge and skills personally and within ISD to deliver a world class VoiceNetwork Infrastructure Strategy.


• Coaching and Mentoring of other VoiceNetwork Infrastructure Technologists


• Keeping knowledge of Barclays Infrastructure Products and Services current


• Keeping knowledge of Supplier Infrastructure Products and Services current


• Define and Champion the use of Technical Standards, Procedures and Best Practice.

Leadership and Compliance (10 %)%3CBR/>
Ensure compliance to all ISD disciplines including:

• Play a role in the development of an Enterprise Technical Design Authority for nvoice etwork infrastructure Solutions to ensure that all voicenetwork solutions are reliable, cost effective and consistent with Barclays business objectives.


• 
  
  
  
  • Provide Technical Governance and Leadership around design and use of GISD VoiceNetwork Infrastructure to ensure the consistent delivery of global architecture, standards and policies in all voicenetwork designs and project implementations throughout Barclays.
  
  
  
  


• Adherence to financial plans, processes and ISD commitments.


• Manage the allocation of resources against the planned levels of demand for own function against time, cost and specification.


• Provide input to the recruitment of resources required to meet future demands for delivering against planned goals and objectives of Infrastructure


• Compliance to all regulatory, risk and audit requirements and personal leadership on all related matters


• Undertake work outside of direct responsibility when required on behalf of the GISD leadership team


• Represent GISD both internally and externally to the Barclays Group.


• Act as a mentor/coach for technical staff.

Technical Knowledge

• Proven knowledge and expertise of specific technical platforms:


• 
  
  
  
  • In depth, detailed knowledge of all major components of the voicenetwork infrastructure used within the Barclays group - e.g. Nortel Meridian, Symposium, MPS, CCT, NCC Call Pilot, Verint & Nice Voice Recording, PSTN Services, Featurenet 1000/5000, Eclipse Call Management, Cisco Call Manager & Avaya Communications ManagerCisco routers and switches to CCIE or equivalent level
  
  
  • Proven experience in managing the voicenetwork real-estate of a major financial institution and ensuring it is kept at a level capable of sustaining business requirements
  
  
  • Thorough knowledge of the large Nortel, Cisco and Avaya based contact centres environments
  
  
  • Thorough knowledge of CTI Integration
  
  
  • Thorough knowledge of PBX & PSTN signalling systems such as DPNSS, Q931, Qsig, DASS, E&M, AC15, Sip, H.323, ICM
  
  
  • Through knowledge of VoIP based technologies, H.323, Codec's, IP Trunking TCPIP protocol Suite, VLSM, IP address allocation and IGRP, EIGRP, OSPF and BGP routing protocols
  
  
  • In depth detailed knowledge of the other major routed protocols used with the Barclays group
  
  
  • In depth, detailed knowledge of the Cisco IOS/Catos and the various software trains
  
  
  • GoodIn depth technical knowledge of Cisco based LAN/WAN routers and switchesand experience of the use of multicast within the banking environment
  
  
  • A good awareness of VOIP technology (Nortel, Cisco & Avaya) and it's implementation in a Cisco Routed / Switched environment
  
  
  • GoodExtensive knowledge and experience of WAN routing technologies used within the Barclays group
  
  
  • Proven experience in designing and implementing large and complex voicenetwork solutions
  
  
  • Proven experience of working with the Cisco Advanced Services team on developing complex global solutions and to develop and maintain pro-active technology roadmaps
  
  
  • Aware of the history of networks and can explain how it came to be as it is
  
  
  • Solid knowledge of all the major components in a vendor's solution
  
  
  • Competent in discussing the technology with vendor escalation support team
  
  
  
  

Internal and External IT Environment

• Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies:
  
  
  
  • Can discuss key benefits and drawbacks of existing IT organizational structure and relationships
  
  
  • Can describe key aspects of strategic systems and technology development plans
  
  
  • Can discuss company's position vis-à-vis technology-related trends and outline organizational implications
  
  
  • Experienced with consulting on architecture patterns and technologies for multiple applications
  
  
  • Plays a leadership role in the adoption and furtherance of the technology strategy
  
  
  • Has a comprehensive grasp of emerging technologies
  
  
  • Has identified opportunities for revenue generation through application of new technologies
  
  
  
  

Business Knowledge

• Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported:

• Can generally engage with senior heads of relevant business area


• Can debate where appropriate to senior and heads of business


• Demonstrates a good end to end understanding of the systems processing for the business area & relationships


• Ability to present detailed technical information in an easily understandable format


• Can readily propose functional design at an architecture level to business issuesCan readily propose functional design at an architecture level to business issues


• 
  

  Functional Analysis (Business)

  
  
  
  
  • Has proven experience with major activities, tasks and deliverables of functional requirements analysis:
    
    
    
    • Experienced with preparing detail-level documentation of functional requirements
    
    
    • Able to lead functional requirement walk-through and quality reviews
    
    
    • Proven knowledge and expertise on specific design tools and methodologies
    
    
    • Competent in engineering major components of the voicenetwork infrastructure
    
    
    • Experience in evaluating design effectiveness (themes, readability, visual impact)
    
    
    
    
  
  
  
  

  Service Delivery

  
  
  
  
  • Understands how service delivery applies to own technical function:
  
  
  • 
    
    
    
    • Has experience in writing an SLA or a capacity plan and understands how to measure service delivery with metrics and targets
    
    
    • Understands the different availability and continuity services offered by own technical function
    
    
    • Understands performance measurements for hardware, software or voicenetwork components
    
    
    • Familiar with key monitoring requirements and tools and techniques employed in supporting voicenetwork infrastructure
    
    
    • Aware of planned enhancements: can discuss their benefits and considerations
    
    
    • Has experience with tracking the flow of documents and processes
    
    
    • Understands all major internal support functions and services
    
    
    • Experience of producing detailed voicenetwork solution designs for handover to implementation team
    
    
    
    
  
  
  
  

  Service Support

  
  
  
  
  • Understands how service support applies to own technical function:
    
    
    
    • Has experience of incident & problem management disciplines
    
    
    • Has experience of maintaining configuration items, raising changes and planning releases
    
    
    • Has strong operational knowledge of the service desk and incident systems
    
    
    • Has experience in developing and maintaining technical reference documents
    
    
    • Familiar with technical documentation standards, guidelines and best practices
    
    
    • Ability to provide 3^rd/4^th level support of voicenetwork infrastructure as and when required
    
    
    
    
  
  
  
  

  Product and Vendor Evaluation

  
  
  
  
  • Can detail overall considerations, including risk, and business, to provide a recommendation:
    
    
    
    • Has played an active or lead role in preparing business assessment deliverables
    
    
    • Can identify and explain the relationship between cost and value of support
    
    
    • Proven experience in evaluating products or services from multiple vendors
    
    
    • Has designed and developed vendor selection criteria and requirements
    
    
    • Proven experience of providing technical input to RFI/RFP processes
    
    
    
    
  
  
  
  

  
  
  Security Management

  
  
  
  
  • Has a working knowledge of the key issues in implementing security within networking infrastructure:
  
  
  • 
    
    
    
    • Experiences with tools and techniques for securing/hardening a voice network
    
    
    • Familiar with existing policies and practices
    
    
    • Has an understanding of the operational issues and considerations for securing information
    
    
    
    
  
  
  
  

  IT Architecture

  
  
  
  
  • Familiar with integration and implementation issues and their architectural implications
  
  
  • Experiences in the integration and migration of existing and planned voicenetwork infrastructure solutions
  
  
  • Active in defining architectural principles and standards and can provide Technical Governance and Leadership around design and use of ISD VoiceNetwork Infrastructure to ensure the consistent delivery of global architecture, standards and policies in all network designs and project implementations throughout Barclays
  
  
  • Knowledgeable about existing best practices for voicenetwork technology integration
  
  
  • Has prepared technical design reviews
  
  
  • Explored and evaluated design considerations for multiple technologies
  
  
  
  

  Control

  
  
  
  
  • Has a wide network within the organisation and shows integrity while addressing challenging situations
  
  
  • Actively identifies and mitigates risks while weighting the pros and cons of various risk management models;
  
  
  
  

  Delivery Capability

  
  
  
  
  • Has analysed and documented specific projects' business requirements and strategic resolution initiatives; can describe alternative problem-solving approaches and their optimal uses;
  
  
  • Has been able to maintain a dialogue in difficult situations;
  
  
  • Experienced with planning, estimating, staffing, organising, and managing multiple projects; had monitored and dealt with critical paths and risks areas;
  
  
  • Can identify customer satisfaction gaps through regular communication and participates in negotiations
  
  
  
  

  Leadership

  
  
  
  
  • Adept at influencing others even when position is not initially shared by others (e.g. is able to bring evidence to convince others);
  
  
  • Challenges way of operating with a focus on pragmatism; encourages, solicits and rewards innovative ideas; delegates, coordinates and motivates teams into reaching challenging goals
  
  
  • Inspires commitment and a positive attitude from the team
  
  
  
  

  People Development

  
  
  
  
  • Applies feedback and changes behaviours accordingly
  
  
  • Encourages knowledge sharing
  
  
  • justifies training requests in terms of expected benefits for the individual and the organisation
  
  
  
  

  Knowledge and Expertise

  
  
  
  
  • Awareness of industry best practices in IT and specifically in the voicenetworking arena
  
  
  • Knowledge of IT structure and functions within GRCBCIO and the services and product set of the Group
  
  
  • Fully conversant with IT architectures and design practices.
  
  
  • Expected to keep abreast of emerging technologies and their potential for use
  
  
  • Strong technology cost and value management
  
  
  • Sets and conveys clear goals and monitors progress; is accessible and supports relevant others; obtains results and adds value to the organisation by makingby making timely and sound decisions and influencing others.
  
  
  • Generates and champions new ideas and initiatives; goes beyond status quo; acts as a catalyst of change by presenting a persuasive case for changing processes and practices; is resourceful, creative and open-minded in developing solutions. Change agent; embraces change as an opportunity rather than a threat.
  
  
  • Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
  
  
  • The ability and willingness to change direction and focus to meet shifting organisational and business demands.
  
  
  • Intellectual capacity to break down a problem or situation into its component parts, identifying implications, timeframes and sequences.
  
  
  • Attention to detail: A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organisational measures.
  
  
  
  

Essential

• Proven experience in designing large-scale, enterprise voicenetwork solutions


• Capable of bringing together expert knowledge from across the organisation and consolidating into a cohesive end-to-end voicenetwork solution


• A forward thinker


• The ability to effectively communicate and sell complex voicenetwork solutions


• Experience in leading virtual teams in a complex voicenetwork environment


• In depth, detailed knowledge of all major components of voicenetwork infrastructure used within the Barclays group - e.g. Nortel, Cisco , Avaya Telephony portfolio accreditation Cisco routers and switches to CCIE or equivalent level


• Good knowledge of LAN/WAN technologies including Router and Switches


• Understanding of the TCPIP protocol Suite, VLSM, IP address schemes


• A good awareness of VOIP technology and it's implementation in a Cisco Routed / Switched environment


• Proven experience in designing and implementing large and complex voicenetwork solutions


• Experience of running global voice network design forums

Preferred

• Nortel, Cisco or Avaya Telephony Acredited