GRB Technology - IT4 Technical Team Leader (DC Operations Support) Job Details

Technical Team Leader (DC Operations Support)

While this role will be based at our Slough Data Centre, there will be a requirement for the incumbent to be based at Exchange Tower, Canary Wharf, London, for a period of at least 6 months prior to the opening of the new DataCentre.

Overall Job Purpose

Global Data Centres (GDC) have the accountability for the operation of all GRCB Data Centres and Computer Equipment Rooms (CERs) across the globe. The Slough Data Operations Support Team Leader is responsible for providing operational and technical leadership for the Data Centre Operation Support team at the site. Responsibilities include leading the local operational support team as well as overall accountability for:

Ensuring process and procedures, installation standards, planned change/access activities and planned maintenance provide environmental stability

Management and oversight of all cabling and patching activities throughout the facility

Management of the building networks infrastructure

Continuously improving processes, methodologies, and overall efficiencies in concert with other Barclays Global Data Centre managers

Liaison with Business, Technical teams, Facilities management, and site support teams to ensure proper management of installations and decommission activities in the pipe line.

Key Accountabilities & approximate time split (%)%3C/SPAN>

Leadership & Personnel Management (40%)%3C/SPAN>

Define, recruit and ensure the appropriate internal training for the initial team required to support the site M-F, 08:00 - 18:00

Provide overall functional care/development of Operational Support Team personnel based in Slough

Visibility of workloads and time keeping/recording

Identification of staff efficiency & effectiveness opportunities

Identification of top talent and/or performance gaps with effective coaching

Personal development of staff and their delivery to objectives

Completion of mandatory leadership courses

Effective staff/team meetings

Sickness/absence reporting and tracking

Holiday and requests to work from other locations, approval and management

Assess and manage project funded, planned overtime/toil requests

Assess and manage travel requests

Direct the function to ensure growth in skills, competence and effectiveness

Attract, recruit and maintain 'A' player staffing.

Demonstrate a proven and strong history of leadership in a global organization across a myriad of platforms and technologies

Management of Slough Data Centre Operations Support (30%)%3C/SPAN>

The Slough Data Centre Operations Support Team Leader will be responsible for supporting the multiple phases covering the design, build, operational management and subsequent expansion phases for the Slough Data Centre and is responsible for ensuring installation standards; planned change/access activities and planned maintenance provide environmental stability.

Technology Design and Build

Work with Platform teams, Data Centre Engineering & Capacity planning teams to design the base IT infrastructure required to bring the data centre online

Work with the Platform teams to ensure the IT infrastructure installation is completed in a timely manner

Work closely with networks to design and implement the appropriate internet sub-nets required for the setup of the internal networks

Work closely with the Infrastructure teams to collate and manage all patching requests as required for the initial fit out

Operational Management

Provide technical and operational leadership for all operations support staff within the Data Centre.

Ensure compliance with all Audit and Security policies is adhered to by staff and vendors working at site while providing senior management with ideas for improvement in these areas.

Maintain and foster strong relationships between management and associates.

Work with Platform teams, Data Centre Engineering & Capacity planning teams to ensure work at Slough is completed within guidelines and timeframes for projects.

Provide 2nd line support for legacy SNA/Token Ring, and ancillary networks within the Slough Data Centre.

Provide 24 x 7 support for the Network Infrastructure within the data centre, which include Technical support for 1st Line Operations Technicians.

Support the cabling and patching function by providing a network consultancy, and commissioning role. This includes detailed analysis of IP networks using Network Sniffer tools during BTGS problems/incidents.

Change management - creating, approval and progressing

Manage all new infrastructure requests from quotation based on Client requirements through to implementation.

Provide consultancy on Slough based Networks for other areas of the Bank

Maintain, and allocate IP addresses for all Slough subnets.

Management of Hardware Technical Support and Technical Operator resource: PD, recruitment, etc.

Responsible for Hardware installation and installation coordination consisting of : ensuring data centre capacity is available for installs; ensuring installs conform to standards; provision of SAN and Mainframe data cabling; maintenance of cabling databases.

Future Expansion Phases

Ensure the delivery of future phases are designed and implemented in accordance with the standards as defined in the design and build section above.

Incident investigation and resolution including IT function and building infrastructure

Governance of Slough Data Support Operations (15%)%3C/SPAN>

Provide assistance to Risk and Assurance for attendance at DRACAs and risk action planning/mitigation/accountability

Work hand in hand with DC engineering and capacity / demand management to challenge all business requests for install activity within the DC.

Sign-off on acceptance of projects in to BAU

Advocate and enforce best practice for DC environments.

Manage all regulatory compliance attestation activities for critical on-site hosted services

Provide cconsultancy services for all data centre related projects

Produce operational and efficiency summary reporting as required

Partner with business functions to look at opportunities for continual improvement to the services offered by the team

Incident investigation and resolution including IT function and building infrastructure

Ensure all relevant data centre procedures are kept up to date, subject to review and signoff and stored appropriately

Relationship Management (15%)%3C/SPAN>

Foster effective relationship between Global Data Centres, GISD and CRES Engineering & Facilities

Foster effective relationships with counterparts in IBIM datacentres to share knowledge and leverage potential Group synergies

Provide assistance to Risk and Assurance for attendance at DRACAs and risk action planning/mitigation/accountability

Person Specification

Key Skills

Responsible for all aspects of Data Centre 5 x 08:00 - 18:00 operations support function at one of the Banks most critical site in Slough

Represent Technology requirements for the physical design, network implantation commissioning and testing of the new facility

Includes project management, operations leadership, cost centre management, resourcing, risk, security and compliance.

Excellent facilitation and presentation skills

Ability to inspire and lead a step-change in technical and operational capabilities

Project Management disciplines

Value creation

Technical Knowledge

Strong experience across numerous hardware platforms, IT Infrastructure and interdependencies

Strong knowledge in effective data centre operating environments

Background knowledge of ASHRAE / TIA data centre standards

Strong knowledge of data cabling infrastructure

Background knowledge of data centre design theory and practice

Strong knowledge of data centre operations

Knowledge of Storage and SAN elements

Strong knowledge of Mainframe and Midrange computing platforms

Strong knowledge of Unix and Wintel computing platforms

Strong knowledge of Networking platforms

Knowledge of emerging technologies from both a distributed systems and Data Centre infrastructure level

Strong knowledge and experience at identifying Key Business Drivers as well as Key Performance Indicators

Strong ability to compile and maintain metrics around Key Business Drivers, Key Performance Indicators as well as provide detailed analysis and key messages for presentation to senior leadership

Strong experience of configuration management

Strong history and experience in Change, Problem and Incident Management