GRB Technology - IT3 Technical Team Leader (Shift Operations) Job Details

Technical Team Leader (Shift Operations)

While this role will be based at our Slough Data Centre, there will be a requirement for the incumbent to be based at Exchange Tower, Canary Wharf, London, for a period of at least 6 months prior to the opening of the new DataCentre.

Overall Job Purpose

Global Data Centres (GDC) have the accountability for the operation of all GRCB Data Centres and Computer Equipment Rooms (CERs) across the globe. The Slough Shift Operations Team Leader is responsible for providing operational and technical leadership for all GDC Shift Operations support activities at the site 24 x 7 x 365. Responsibilities include overall accountability for:

Ensuring process and procedures; installation standards; planned change/access activities and planned maintenance provide environmental stability.

Continuously improving processes, methodologies, and overall efficiencies in concert with other Global Data Centre managers across the estate.

Liaison with Business, Technical teams, Facilities management, and site support teams to ensure proper management of installations and decommission activities in the pipe line.

Ensuring future expansion phases take place to schedule with no impact on the live operation

Keeping up to date with general datacentre technology and mechanical/electrical design

Key Accountabilities & approximate time split (%)%3C/SPAN>

Leadership & Personnel Management (40%)%3C/SPAN>

Define, recruit and ensure the appropriate internal training for the shift operations initial team required to cover the site operations 24 x 7 x 365

Deputise for Data Centre Manager as required

Provide overall functional and pastoral care/development of Global Data Centre Shift Operations personnel based in Slough

Visibility of workloads and time keeping/recording

Identification of staff efficiency & effectiveness opportunities

Identification of top talent and/or performance gaps with effective coaching

Personal development of staff and their delivery to objectives

Completion of mandatory leadership courses

Effective staff/team meetings

Sickness/absence reporting and tracking

Holiday and requests to work from other locations, approval and management

Expenses approval and management

Assess and manage project funded, planned overtime/toil requests

Assess and manage travel requests

Direct the function to ensure growth in skills, competence and effectiveness

Attract, recruit and maintain 'A' player staffing.

Demonstrate a proven and strong history of leadership in a global organization across a myriad of platforms and technologies

Management of Slough Data Centre Shift operations (30%)%3C/SPAN>

The Slough Data Centre Shift Leader will be responsible for supporting the multiple phases covering the design, build, operational management and subsequent expansion phases for the Slough Data Centre and is responsible for ensuring installation standards; planned change/access activities and planned maintenance provide environmental stability.

Design and Build

Contribute to the physical building and plant design requirements for the building design

Monitor all project design changes and enhancements

Understand the maintenance regime required to ensure the building can be maintained in real time

Monitor the building fit-out and commissioning paying close attention to the ASHRAE level 4 and 5 testing

Work with Platform teams, Data Centre Engineering & Capacity planning teams to design the base IT infrastructure required to bring the data centre online

Work with the Platform teams to ensure the IT infrastructure installation is completed in a timely manner

Operational Management

Provide technical and operational leadership for all shift operations staff within the Data Centre.

Provide oversight & continual improvement to Slough Data Centre and underpinning contracts, including assisting in re-negotiations.

Provide resolution to day to day issues regarding the stability and control of local Slough site.

Sign-off on best practice, process, procedures and policy, ensuring this is adhered to within team and by suppliers whilst identifying improvements.

Maximise the availability of DC capacity and efficiency through appropriate tracking of and improvements to, M&E and other infrastructure elements.

Ensure compliance with all Audit and Security policies is adhered to by staff and vendors working at site while providing senior management with ideas for improvement in these areas.

Act as an escalation point for all Slough Data Centre operational issues 24 x 7. Provide timely updates and escalations to senior management for high priority issues that are under Data Centre control.

Maintain and foster strong relationships between management and associates.

Work with Platform teams, Data Centre Engineering & Capacity planning teams to ensure work at Slough is completed within guidelines and timeframes for projects.

Monitor industry trends in datacentre design, build and operations and prepare briefing papers as required

Future Expansion Phases

Work with the data Centre Manager, CRES Engineering, Data Centre Engineering and Capacity planning teams to identify building capacity and ensure future phases are implemented in a timely manner

Ensure the delivery of future phases are designed and implemented in accordance with the standards as defined in the global data centre standards

Incident investigation and resolution including IT function and building infrastructure

Governance of Slough Data Centre Shift operations (15%)%3C/SPAN>

Provide assistance to Risk and Assurance for attendance at DRACAs and risk action planning/mitigation/accountability

Work hand in hand with DC engineering and capacity / demand management to challenge all business requests for install activity within the DC.

Sign-off on acceptance of projects in to BAU

Advocate and enforce best practice for DC environments.

Manage all regulatory compliance attestation activities for critical on-site hosted services

Provide consultancy services for all data centre related projects

Produce operational and efficiency summary reporting as required

Partner with business functions to look at opportunities for continual improvement to the services offered by the team

Incident investigation and resolution including IT function and building infrastructure

Ensure all relevant data centre procedures are kept up to date, subject to review and signoff and stored appropriately

Relationship Management (15%)%3C/SPAN>

Foster effective relationship between Global Data Centres, GISD and CRES Engineering & Facilities

Foster effective relationships with counterparts in IBIM datacentres to share knowledge and identify potential Group synergies

Provide assistance to Risk and Assurance for attendance at DRACAs and risk action planning/mitigation/accountability

Person Specification

Key Skills

Responsible for all aspects of Data Centre 24 x 7 x 365 shift operation at one of the Banks most critical site in Slough

Represent Technology requirements for the physical design, fit out, commissioning and testing of the new facility

Includes project management, operations leadership, cost centre management, resourcing, risk, security and compliance.

Excellent facilitation and presentation skills

Ability to inspire and lead a step-change in technical and operational capabilities

Project Management disciplines

Value creation

Technical Knowledge

Strong experience across numerous hardware platforms, IT Infrastructure and interdependencies

Strong knowledge in effective data centre operating environments

Background knowledge of ASHRAE / TIA data centre standards

Background knowledge of data cabling infrastructure

Background knowledge of data centre design theory and practice

Strong knowledge of data centre operations

Knowledge of Storage and SAN elements

Strong knowledge of Mainframe and Midrange computing platforms

Strong knowledge of Unix and Wintel computing platforms

Strong knowledge of Networking platforms

Knowledge of emerging technologies from both a distributed systems and Data Centre infrastructure level

Strong knowledge and experience at identifying Key Business Drivers as well as Key Performance Indicators

Strong ability to compile and maintain metrics around Key Business Drivers, Key Performance Indicators as well as provide detailed analysis and key messages for presentation to senior leadership

Experience in the area of Audit and Sox compliance

Strong background in Global Data Centre Design, Engineering, Capacity & Demand Management practices and building new and improved processes from the ground up to align with industry best practices

Strong experience of configuration management

Strong history and experience in Change, Problem and Incident Management