FEATURED JOBS
- Consultant Regional Risk & Compliance(Retail)(PP)
Absa Bank
Africa / Middle East, Africa, South Africa
- NABConnect Team Member - eChannel Servicing Technical Support Specialist
National Australia Bank
Oceania, Australia
- Director, Compliance Review and Mediation Unit (CRMU)
African Development Bank
Africa / Middle East, Africa, Tunisia
Popular Searches
RESOURCES
B3 Premier Support Co-ordinator Job Details
<< Back
Vacancy has expired
Show me jobs like this one
| B3 Premier Support Co-ordinator (Ref: 00019716) | |
| Sector, Sub Sector: | Other |
| Compliance Type: | Regulatory/Compliance |
| Expertise: | - |
| Company: | Barclays |
| Location: | Hampshire Europe, UK |
| Employment Type: | - |
| Job Description: |
Role based in the Basingstoke Office. For further information, please contact kimberley.dart@barclays.com Job Purpose To provide one point of contact that meets the needs of the business customer by responding to customer queries and requests generated by telephone in respect to follow up activity post sanction fulfilment.. To ensure all incoming calls are expertly received and managed ensuring customer expectation is met and where possible exceeded. Key Accountabilities 95% Customer service · Effectively respond to incoming calls and resolve customer queries where possible at first point of contact · Manage a seamless handover of escalated customer queries into other departmental teams 5% %3CI>Ancillary administration tasks relating to above or team activities § Additional activities undertaken in line with team delegation plan The above are underpinned by compliance with regulatory and Company policies Skills required A working knowledge of Microsoft Windows operational systems is required and a technical understanding is desirable Excellent telephone and customer handling skills are required. Preferred A good working knowledge of Asset Finance systems and products Essential SATISFIES THE FSA CRITERIA FOR AN APPROVED PERSON, BOTH INITIALLY AND ONGOING · A well written application · Educated to at least Secondary School level with qualifications to include Maths & English (GCSE grade C or equivalent) · IT Literate · Numerate and Literate · Relevant Telephone Experience · Transferable work skills · Office based experience · Relevant Customer Service experience Preferred · Stable employment history (3 or less jobs in 5 years) · Financial background Evidence of working towards Targets and Objectives |
| Job Ref No: | 00019716 |
