Barclays Corporate - B3 - Customer Service Executive (Reading) Job Details
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| Barclays Corporate - B3 - Customer Service Executive (Reading) (Ref: 00019953) |
| Sector, Sub Sector: |
Other
|
| Compliance Type: |
Regulatory/Compliance
|
| Expertise: |
-
|
| Company: |
Barclays
|
| Location: |
Berkshire
Europe, UK
|
| Employment Type: |
-
|
| Job Description: |
Job Purpose
- Work closely with Relationship Team focusing on the delivery of high quality service to a wide range of Corporate Banking customers.
- Dedicated point of telephony contact for servicing needs of Corporate Banking customers.
- Build trust and confidence and reliable support for Corporate Banking Customers.
- Generate leads to support sales activity within the team.
- Provide expert support and advice to customers and colleagues.
- Embed operational rigour and compliance principles
- Maintain a customer contact history, recording and updating relevant accurate detail.
Servicing 80 %%3C/I>
- Respond to servicing requests received from Customers, as well as those from other business areas and third parties.
- Support the delivery of world-class service by providing excellent customer servicing and transactional processing.
- Act as an experienced point of contact for technical and procedural queries.
- Actively identify opportunities for customers to transfer their servicing needs too more efficient and cost effective self serve channels.
- Ensure the effective and efficient initiation of new products.
- Work closely with the rest of the Team providing mutual support by training, coaching and sharing knowledge of best practice.
- Handling inbound and handoff calls, delivering a personalised telephony service, which resolves customer queries and identifies needs
- Capture customer information during calls to develop understanding of their needs, updating relevant systems with data.
- Be aware of direct competitor activity, products and servicing channels
- Overcome customer objections and manage complaints in accordance with agreed Group procedures
Compliance 20 %%3C/I>
- Continually adhere to current practices and procedures.
- Take responsibility for keeping self up to date with relevant compliance and rigour issues affecting the role.
- Undertake all necessary compliance tests and maintain own compliance passport.
- Maintain all aspects of data integrity and recording.
- Be accountable for self-development. (using support colleagues and Team Leaders where necessary.
- Demonstrate and contribute to the team culture & values, ensuring a positive working environment is maintained.
Essential
- Excellent planning, organisation and an eye for detail.
- Proficient in use of internal computer systems including Intranet, E-mail, Customer System, OverQuota and any other platform applications
Preferred
- Proficient in providing good quality sales leads.
-
|
| Job Ref No: |
00019953
|
