Sr Group Operations Manager - Field Services : 1000038264 Job Details
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| Sr Group Operations Manager - Field Services : 1000038264 (Ref: 1000038264) |
| Sector, Sub Sector: |
Other
|
| Compliance Type: |
Regulatory/Compliance
|
| Expertise: |
-
|
| Company: |
Bank of America
|
| Location: |
Westlake Village, US-TX-Plano
,
California
Americas, United States
|
| Employment Type: |
Permanent
|
| Job Description: |
- Manages multiple major operations units within the Field Services Division for three sites
- Functions managed have high monetary exposure and risk involving the processing of large volumes, adhering to regulatory restrictions and client SLAs
- Requires a working knowledge of end to end processes within the Field Services group (Property Preservation)
- Resolves broad operational issues and coordinates activities and processes across lines of business and operations segments
- Requires interaction with other lines of business, as well as their own line of business to provide strategic direction and problem resolution
- Identifies, analyzes and resolves complex problems related to property preservation - on REO properties and/or Pre-Foreclosure properties
- Develops and analyzes procedures to enhance unit and/or product-related activity
- Responsible for budget/expense management, reporting and forecasting for areas managed
- Ensures proper communication and compliance of company and regulatory policies affecting areas managed
- Directly manages three to five 2nd level managers and their respective groups at three different sites totaling 500-650 associates
This position may be located in either Westlake Village, CA OR Plano, TX Qualifications
Required Skills: "Must" have these skills to be minimally qualified
- 8-10 years of management experience within a mortgage default or foreclosure environment or commensurate experience
- Experience in managing large groups of associates in multiple sites
- Strong verbal and written communication skills, along with experience in delivering presentations
- Strong leadership skills
- Strong computer skills
- Coordination of activities and processes within line of business and operations segments
- Experience in identifying and analyzing complex issues, and developing procedures to resolve those issues
- Budget and expense management experience
- Ability to travel to all three sites on a fairly regular basis
- Demonstrated ability to mentor, develop and grow leaders and Associates
Desired Skills:
- Bachelors Degree/Masters Degree or commensurate experience
- Six Sigma Green Belt Certification or related process improvement experience
|
| Job Ref No: |
1000038264
|
