Client Support Analyst Job Details
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| Client Support Analyst (Ref: 6035) |
| Sector, Sub Sector: |
Other
|
| Compliance Type: |
Regulatory/Compliance
|
| Expertise: |
-
|
| Company: |
SunGard
|
| Location: |
Lombard-377 E. Butterfield Rd.
,
Illinois
Americas, United States
|
| Employment Type: |
Permanent
|
| Job Description: |
Managing and growing the assets of their institutional and retail customers has become a challenging business for asset managers globally. In order to meet the growing demands of their customers and to cope with increasing market and regulatory complexity, asset managers are becoming more specialized in the front office and are optimizing their operations around costs and accuracy.
In more than 25 years of servicing the investment management industry, SunGard has developed a sophisticated set of tools that supports the largest and most complex asset managers worldwide. Recently SunGard introduced its new brand Asset Arena which consolidates all its solutions for asset managers and third party administrators. Today:
Asset Arena is used to process the assets of two thirds of the top 40 asset managers worldwide
Over $20 trillion in assets worldwide are processed on Asset Arena
Our customers run Asset Arena in over 30 countries Position Responsibilities
POSITION OVERVIEW
As a member of the Customer Support Team, the Client Support Analyst is responsible for supporting the functional application of InvestOne Enterprise, a global fund accounting system. The Analyst will work closely with all clients and will interact with all areas within the Customer Support Team including Technical Customer Support and Project Managers, as well as with Professional Services, Business Analysis and Development (Programmers and Testers).
ESSENTIAL RESPONSIBILITIES
• Address client questions and issues and facilitate requests that come through the InvestOne Enterprise Customer Support Center
• Report, recreate, and follow up on software maintenance items
• Test new software releases after development and prior to customer availability
• Assist customers in implementation of new system features
• Conduct onsite client training and consulting
• Conduct internal training for SunGard personnel
• Manage and complete various special projects
• Keep clients informed regarding new functionality for the application Position Requirements
• Bachelor’s Degree in relevant field of study, or equivalent of education and experience
• Minimum of 2 years of relevant accounting experience, with mutual or hedge fund accounting strongly preferred
• Excellent verbal and written communications skills
• Excellent interpersonal/people skills
• In-depth knowledge of Investment Finance and associated principles
• Outstanding organization skills
• Must be hands-on and detail oriented
• Ability to multi-task in a dynamic organization
• Ability to work a rotating shift on a weekly basis
• Experience using the InvestOne Enterprise application is strongly desired
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| Job Ref No: |
6035
|
