Bilingual Associate Fraud Detection Specialist Job Details
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| Bilingual Associate Fraud Detection Specialist (Ref: 89368) |
| Sector, Sub Sector: |
Other
|
| Compliance Type: |
Regulatory/Compliance
|
| Expertise: |
-
|
| Company: |
HSBC
|
| Location: |
Buffalo
,
New York
|
| Employment Type: |
Permanent
|
| Job Description: |
Make the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities. Under close supervision, identifies fraudulent activity on products serviced to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues as part of the fraud detection processes. Contributes to fraud loss mitigation through effective review and resolution of targeted detection/prevention efforts. Conducts customer interactions in accordance with the Brand values to optimize the customer experience. Accurately analyzes and report accounts presented for common characteristics that may lead to a trend. Fulfills customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity. Adheres to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks. Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud. Seeks out opportunities to increase knowledge and improve skills which will assist management in providing support for the department. Provides feedback and update supervisor regarding trends observed while working queues, reports or interactions with customers. Accepts feedback and take action to implement recommendations for improvement. Complete other responsibilities, as assigned. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices; report control weaknesses, compliance breaches and operational loss events. Proficiency with all Fraud systems used for assigned job functions. Achieves department standards particularly productivity and quality requirements. Maintain daily productivity logs and accurate payroll entry. Complete required and recommended training and development courses. Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a high production environment. Close supervision, coaching and development from immediate supervisor. Adherence to policy and procedures with limited opportunity for judgment and discretion. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Basic Qualifications: - High School graduate or equivalent
- Prefer one year of work experience that includes direct customer contact in a production environment
- Excellent interpersonal skills with the ability to communicate with customers and external parties
- Effective oral and written communication skills
- Proven critical thinking, personal organizational and time management skills
- Knowledge of MS Office products
- Should pass Spanish Certification in order to stay in position
|
| Job Ref No: |
89368
|
