Vice President - HR Data Management, HRSD, Mumbai Job Details
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| Vice President - HR Data Management, HRSD, Mumbai (Ref: 100068620) |
| Sector, Sub Sector: |
Other
|
| Compliance Type: |
Regulatory/Compliance
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| Expertise: |
-
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| Company: |
JP Morgan Chase
|
| Location: |
Mumbai
Asia / Pacific, India
|
| Employment Type: |
Permanent
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| Job Description: |
Global Data Management (GDM) is a division within HR Service Delivery in the Corporate Sector which is responsible for the strategical and tactical management of HR data for employees and former employees. This manager role is responsible for the oversight of the process, teams, operations and systems related to Employee Data Management, Employee Personnel Records Management, Employment Verification/Referencing and Security Administration based in Mumbai. The scope of services include employment verification letters for five Asia countries and the UK; maintenance of personnel files including the imaging and archiving of files for five Asia countries; updating the HR system with job and personal information for all employees globally. This position also includes project management and initiatives such as process efficiencies, expanding scope of services and automation of functions. This role will report to the VP of GDM based in the United States.
Roles & Responsibilities
- Manage, support and direct all functions within Records Management, Referencing, Data Management and Security Administration
- Operational management including the implementation and review of metrics, capacity models and quality controls to ensure optimal performance of staff and service level agreements
- Analyze trends and volumes, as well as participate in the review of scorecards with all countries supported
- Review monthly financial reports in order to manage expenses and identify cost savings opportunities
- Proactively identifying opportunities to improve and expand processes and initiate action to implement to deliver the highest possible level of customer service with the highest possible efficiency.
- Ensure compliance with standard operating procedures, corporate policies, legal and regulatory procedures
- Investigate and resolve any escalated issues in a timely and efficient manner
- Provide support for performance management, career development and training for the teams
- Liaise with partners, stakeholders and clients such as Corporate Human Resources, Payroll Department, lines of business HR, local country managers
- Actively engage in discussions offering expertise, opinions, advice and solutions
- Act as the Functional Lead in the India location to represent GDM for cross functional projects, decisions and location specific topics
Knowledge & Skills Requirements
- Very strong operations management and leadership skills to manage and motivate multiple teams and functions which support clients globally and work different shifts
- Strong project management skills and ability to handle multiple projects/tasks simultaneously
- Ability to build and maintain positive client relationships, as well as work collaboratively with clients and HR colleagues in global environment, being flexible to different time zones and virtual management and colleagues
- Excellent judgment, strategic thinking and decision making skills
- Possess analytical, technical and problem solving skills
- Self motivated and confident to arrive at sound decisions and timely conclusions
- Skills to effectively drive change
- Aptitude to respond appropriately to sensitive inquiries or complaints
- Fast learner with the strong ability to quickly absorb product knowledge, process information and apply appropriately to meet client's needs
- Capability to make effective and persuasive presentations
- Strong people management through active engagement and flexible style
Experience & Education Requirements
- Graduate/Post Graduate with 10 -12 years of experience and 3-5 years management experience overseeing a large staff base.
- Experience in working in a global environment
- Bachelors Degree in Human Resources or related field
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| Job Ref No: |
100068620
|
