Business Unit Human Capital Support - Administrator Job Details

The Business Unit Human Capital Support (BU HCS) has a new vacancy at administrator level in London. The Employee Performance team is responsible for providing specialist Human Capital (HC) support across four lines of service (Assurance, Tax, Advisory and Internal Firm Services). The team act as liaison, advisor and facilitator between People Managers, Business Unit Human Capital Leaders (BUHCL) and BU HC support teams, ensuring the effective operation of 3 HC workstreams: Performance Management, Employee Relations and Health & Wellbeing.
 
HC is currently in a period of transition following structural reorganisation. As such, the successful applicant will be required to demonstrate a flexible approach to work and ability to adapt effectively in a continuous change environment. The embedding of best practice will be key as will be the proactive identification and flagging of HC service and process.

• Awareness and understanding of all HC processes and policies; championing compliance where necessary
• Awareness and understanding of PricewaterhouseCoopers (PwC), Lines of Service (LOS) and BU services, structure and business strategy
• Ensuring a holistic, joined-up approach to HC activities, facilitating the ‘bigger picture’ view to specific case management
• Management and facilitation of good working relationships with colleagues within the HC Support team, wider HC community and the business
• Development of own knowledge and skills to enable high quality HC service delivery – completing core training where required
• Advise, guide and educate People Managers as regards their roles and responsibilities in HC processes to enable a quality interaction with their staff
• Query resolution arising from People Managers and HC colleagues in regards to HC processes and policies; directing to HC Direct or escalating to applicable specialist teams as appropriate and required
• Contact point for People Managers with potential sickness, employee relations and performance management cases; understanding requirements and gathering information on a case, escalating to the appropriate team member and assisting with the case till completion
• Review and analyse HC management information and reports, highlighting BU trends and flagging exceptions/high risk cases for further consideration
• Undertake specific administrative and processing tasks within HC processes including systems input, reviewing correspondence and checking documentation
• Supporting the team on performance improvement, employee relations and health & wellbeing cases as and when needed

Additional information

• Opportunity for working from home? Some
• Amount of time client based 0%
• Opportunity for job sharing? Yes
• Need to travel/overnight stays away from home? Some, infrequent
• Opportunity for flexible working (hours)? Yes
• Amount of time PwC office based 100%

• Previous experience of working in HR administrator/advisor role, background in professional services or large corporate firms will be an advantage
• Good working knowledge of HR processes and policies
• Currently studying towards or interested in studying for CIPD qualification
• Portray a professional, customer oriented image of HC Support
• Communicate and interact effectively with empathy, impact and confidentiality; cultivating ‘trusted advisor’ working relationships with customers, team members and wider HC function
• Strong interpersonal and consulting skills; working diplomatically and with confidence with all levels of the organisation
• Flexible attitude and approach to work with a willingness to take on extra responsibility and go the “extra mileâ€�
• Excellent multi-tasking skills, project and time management; ability to manage varying volumes of work, prioritise activities effectively and support multiple ongoing cases
• Attention to detail and ability to demonstrate professional curiosity in activities

At PwC all our staff are required to demonstrate certain core skills, which we refer to as our 'global core competencies'. These are assessed throughout the application process, and candidates should make themselves aware of these, and how their own experiences may demonstrate each competency. You can also find out more about our competencies by following the below link.   http://www.pwc.com/uk/en/careers/experienced/applying-to-pwc.jhtml