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Customer Service Associate (May 2011 College Graduates) Job Details

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Customer Service Associate (May 2011 College Graduates) (Ref: CS 00144)
Sector, Sub Sector: Other
Compliance Type: Regulatory/Compliance
Expertise: -
Company: Prudential
Location: Dubuque , Iowa Americas, United States
Employment Type: Permanent
Job Description:

Prudential Retirement is looking for College Graduates interested in working in our Participant Service Center. 

Start date will be July 2011.

 

Our Customer Service Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans.  These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions.   This position does not involve sales.  Our customer service associates are the valuable front line of our business and gain the career experience which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our representatives are very customer-focused and work well under pressure. They gain thorough knowledge of the financial services industry, a solid understanding of the retirement products we service, learn various administrative PC systems, process certain financial transactions, and become well versed in processing requirements.

 

Associates in this role start in a 13 week paid training program where they will obtain FINRA Series 6&63 licenses. 

  • May 2011 Graduate (business or finance major preferred, however, will consider other majors)

  • Proficiency with Microsoft Office applications with the ability to learn additional job specific systems

  • FINRA Series 6 and 63 required within 120 days of employment

  • Exceptional customer service skills

  • Excellent verbal and written communication skills

  • Bilingual Fluency a plus (English and Spanish)

  • Prior experience in a call center environment is a plus

  • Prior experience in a financial services company is a plus 

  • Must be able to learn and retain a large amount of technical information in a relatively short period of time

  • Must be receptive to detailed and frequent performance feedback  

  • Data entry skills and Window-based applications knowledge is required                                                   

  • Proven record of dependability 

  • Ability to elicit a callers needs with speed and composure 

  • Active listening skills 

  • Ability to make educated, customer-focused decisions 

  • Ability to excel in a team environment as well as work well independently 

  • Organization and prioritization skills


 

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email, Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Ref No: CS 00144