| Job Description: |
Business Reporting Analyst (Program Management Team)
The Program Management Team is responsible for aligning goals, plans, and operations with the needs and strategy of the business, managing projects which enhance the work of the business and providing innovations through the identification and on-boarding of new products, services, and tools, optimizing operations of the business by identifying opportunities for productivity gains and improving the quality of investigations, and providing ongoing support to the operations of the team.
As a Business Reporting Analyst, you will be responsible for a creating business reporting. You will work with business owners, project managers, quality control analysts and development teams to ensure they understand and approve business reporting requirements.
Your responsibilities will include:
- Work with business process owners to interpret, analyze and create business requirements.
- Produce functional specifications for new systems, tools, and processes.
- Ensure that stakeholder's underlying actual business requirements are achieved.
- Anticipate, prioritize and quickly advance Global Security & Investigation's key initiatives.
- Brief Global Security & Investigations Senior Management. on potential departmental issues/challenges, and offer recommended solutions.
- Partner with Global Security & Investigations management team to understand business trends, focusing on both successes and challenges, providing fact based information to enable managers to assess business strategies.
- Act as key point of contact with external and internal Audit partners, responding to regulatory and compliance related informational requests on a timely basis.
- Oversee Global Security & Investigations-North America Control Self Assessment (CSA) process, responding to internal Audit on action plans.
- Responsible for implementation and oversight of enhanced monthly Peer Review process (compliance testing) for the Investigations team. Responds to Audit regarding trends and observations.
- Serve as Investigations team representative on JPMorgan Chase firm-wide team of Office of the Controller of the Currency, Audit, briefing Global Security & Investigations Senior Management. team and engaging Investigations managers on informational requests with timely response.
- Assist in the creation of functional specifications for business reporting.
- Assist in the creation business cases.
- Assist in the evaluation of vendor tools.
- Conduct business process modeling and generate applicable Use Cases for testing of systems, tools, and processes.
- Validate test plans and scripts and ensure that they are aligned with the business requirements.
- Ensure that test plans have been completed and expected results validated.
- 3 - 5 years of relevant business reporting/analysis experience.
- Proven experience creating business reporting for a wide range of departments/groups/programs/projects. Experience should include creating value added annual, quarterly, monthly, and ad-hoc reporting to assist Senior Managememt. and Line of Business partners in understanding business trends.
- The ability to understand, analyze, assess, communicate, and document business reporting requirements in a global environment.
- Ability to understand, analyze, and correlate multiple sources of data
- Ability to articulate the business value and return on investment of programs/projects/vendors/services.
- Ability to understand the requirements of the different audiences for business reporting and produce the appropriate reports.
- Comfortable reporting and communicating with management.
- Demonstrated success managing follow-ups.
- Ability to understand complex problems while presenting them in simple terms.
- Ability to understand and communicate business reporting requirements to the project team.
- Ability to communicate effectively with representatives of the Lines of Business, technology specialists, and vendors
- Ability to coordinate with and gain the trust of business stakeholders, technical resources, and third-party vendors.
- Ability to manage business priorities and advise the business on options, risks, and costs versus benefits.
- Demonstrated success in creating test plans, use cases, and validating/documenting test results.
- Proven ability to analyze processes and identify process improvements.
- Solid analytical skills, ability to interpret statistical model results
- Ability to develop financial benefit forecasts from strategic initiatives.
- Ability to articulate strategic initiatives and results to all levels of the organization
- Ability to troubleshoot issues and provide timely/accurate solutions
- Excellent written and oral communication skills required
- Ability to create effective presentations using PowerPoint, Excel,
- Ability to develop creative implementation solutions to meet deadlines
- Undergraduate degree in Business, Mathematics, or Statistics preferred
- Master's degree in Business, Mathematics, or Statistics a plus
- Proficiency with MS Office suite, Vision, and MS Project.
- SAS and SQL knowledge a plus
- Certified Business Analysis Professional (CBAP) Certification a plus.
- Knowledge of Fraud Case Management Systems and Fraud Prevention Analytics a plus
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