| Job Description: |
The Business Analyst will document, review, analyze and evaluate outsourced business processes, systems, financials, and compliance in support of a vendor management function. This position will analyze and oversee operational support provided by vendor and ensure vendor activities are properly monitored for compliance with contractual and business requirements. Incumbent serves liaison between internal operating departments and vendor.
- Maintain proactive communications with program users in order to monitor quality of service and identify opportunities for program improvement.
- Lead investigation of process issues and opportunities, ensuring that associated actions are effectively implemented.
- Coordinate and oversee project management activities with vendor, project managers and business owners.
- Apply knowledge of mortgage servicing to ensure that end to end process delivers maximum benefit to company.
- Create and conduct comprehensive programs to monitor vendor compliance with regulatory, contractual, and security requirements.
- Maintain monitoring and testing of vendor activities.
- Perform analysis of vendor billings to assure charges are accurate and documented.
- Assure contractual records are updated.
- Leverage corporate resources as necessary to evaluate vendor compliance.
- Education: Bachelor's degree in Business Administration, Management Information Systems, related degree or the combination of equivalent work experience, knowledge, skills and abilities related to the position requirements.
- 3-5 years in roles that encompass business process analysis work.
- Fidelity/CPI experience is preferred.
- Excellent analytical and problem solving skills.
- Knowledge of business concepts as applicable to a large mortgage servicing organization.
- Advanced knowledge of spreadsheet and database software
- Ability to create, compose, and edit written materials.
- Strong knowledge of Windows (Word, Excel, Access, PowerPoint and, Microsoft Visio.
- Knowledge and understanding of business research principles, processes, and techniques.
- Ability to develop and prepare business analysis and recommendations.
- Knowledge of project management principles, practices, techniques, and tools.
- High level of experience in process analysis or process management in Home Loan Servicing or Default.
- Experience in vendor management or outsourced business processes.
- Strong general working knowledge of process migration methodologies, e.g. Six Sigma highly desired.
- Project management experience
- Reporting and Financial Analysis experience
- Customer service, team and goal-oriented, enhanced by a high sense of urgency.
- Excellent analytical skills with close attention to detail.
- Excellent people skills and drive to get things done.
- Ability to present a professional image and demeanor to internal and external customers.
- Ability to communicate effectively both orally and in writing with internal and external customers.
- Demonstrated organizational skills and ability to handle confidential material.
- Strong organizational, communication and interpersonal skills.
- Self starter, leadership abilities
- Systems integration experience a plus
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
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