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Sr Business Operations Process Analyst - Home Lending Default - Jacksonville, FL Job Details

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Sr Business Operations Process Analyst - Home Lending Default - Jacksonville, FL (Ref: 110038078)
Sector, Sub Sector: Other
Compliance Type: Regulatory/Compliance
Expertise: -
Company: JP Morgan Chase
Location: Jacksonville , Florida Americas, United States
Employment Type: Permanent
Job Description:


The Policy and Procedures Analyst will assist in the implementation and monitoring of procedures across multiple units within the Foreclosure Prevention Division in conjunction with and on behalf of the department leadership.  The Analyst will be responsible for performing reviews and developing and maintaining procedures within the division.  They will assist the manager with all project work to maintain compliance and audit guidelines for all departments within the division. 


Essential Job Functions

Interact with division personnel and management to assist in the development of detailed processes, concise procedural steps and job aids.

Review and rewrite, as necessary, existing process manuals for implied or stated policy statements. 

Identify areas in which current process manuals are outdated or inconsistent with default/company policy.  


Perform monthly/quarterly procedure reviews by collecting and analyzing information to ensure adherence to applicable programs.

Examine the business unit's departmental procedures prior to each review performed and obtain a thorough understanding of the risk potential in the area reviewed.

Assists in identifying risks in compliance with corporate standards and regulatory requirements.

Gather and evaluate data, reports, etc. to determine inefficiencies, breakdowns in processes and controls, and the integrity of data and training issues in each area reviewed.

Facilitate meetings with the business units.

Understand the Quality Assurance Department's methodology and ensure that all Quality Assurance Policies and Procedures are adhered to for each review.

Interact with internal auditors on issues related to Foreclosure Prevention Division as assigned.

Participate in special projects and other duties as assigned.







    • Degree in Business or English preferred or comparable mortgage loan servicing experience with an understanding of Default Operations.

      Working knowledge/application of mortgage industry related compliance and regulations required.

      3 to 5 years experience in mortgage servicing with emphasis on servicing and default, and other audit/compliance expertise.

      2 years in writing policy and procedures, technical writing or commensurate role within a compliance department of a financial services f



    • Very strong policy and procedure analytical and writing skills.

      Strong broad based experience in mortgage servicing.

      Fidelity Servicing System experience (preferred, but not necessary).

      Knowledge of Regulatory and State guidelines (preferred, but not necessary).

      Ability to work successfully independently and in a team environment.

      Comfortable interacting with personnel with a variety of experience levels.

      Ability to present a professional image and demeanor to internal and external customers.

      Ability to communicate effectively both orally and in writing with internal and external customers.

      Intermediate knowledge of PCs and related software such as Excel, Word, Access, Visio and PowerPoint.

      Demonstrated organizational skills and ability to handle confidential material.

       



       

      JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

       

      JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
Job Ref No: 110038078