RBB Technology - IT3 Lead Network Support Engineer (Data/Firewall) Job Details

Lead Network Support Engineer - Data / Firewall

Key Accountabilities & approximate time split (%)

The Global Network Support team are responsible for the management and support of the GRB global network infrastructure. The technologies and toolsets deployed include the following:

LAN, WAN, Firewalls, Load balancers, Web Application Gateways, DNS

Vendors

Cisco, Juniper, Checkpoint, F5, Infoblox

Monitoring Toolsets

HP Openview Network Node Manager, NetQoS, Ciscoworks, BMC BBNA, Intellitatics

The primary responsibilities of the Lead Network Support Engineers are detailed below:

Leadership and accountability for technologies and / or controls within support team (team size >10 FTE across strategic centres - UK, Lithuania, Singapore)

Design, development, implementation and continuous improvement of processes, controls and service levels for managing GRB global network infrastructure

Maximise the use of toolsets and automation to manage and improve the stability and compliance of GRB network infrastructure.

Management of changes to ensure quality delivery within defined service levels and maintain the stability of production environment.

Ensure adherence to Barclay's policies, standards and controls

Contribute to capability development and management of wider Global Network Support team

Represent Global Networks at technical and / or management meetings with stakeholders from wider technology or business organisation.

Proactively seeking to improve the solutions that Global Networks deliver to the business and acting as owner of suggested improvement where appropriate.

Act as point of contact internally and externally for technical queries for their area of expertise.

Resolution of events, Incidents, Problems and complex changes within the Barclays GRCB network estate including:

High priority Incident diagnosis

Repair, Recovery Monitoring and confirmation of Service Restorations

Management of the Networks Problem Management queue

Problem Management Root Cause Analysis and identification of options for permanent fixes

Problem identification through Incident management or pro-active service analysis

Seek to enhance and update their technical capability in line with current technology trends.

Engage 3rd line support in line with agreed processes

Proactively manage and own the Barclays network estate using various monitoring tools (HP OpenView etc) to provide the back office 2 nd /3 rd line support capability for their area of expertise.

Fix or manage technical escalation to supplier contacts any network incidents or problems to resolution that are impacting the Barclays network estate on a 24x7 365 basis ( as part of a technical on call rota)

Act as technical acceptance authority for solutions that are to be deployed into the Barclays live network environment, ensuring that no design is deployed which contravenes the Barclays policy on security/design resiliency and manageability.

Ensure that they actively participate in their own development and contribute to ensuring that their understanding of technology is current in line with their job description.

Represent the Barclays network operations at technical and management meetings as required.

Engage in proactively seeking to improve the solutions that the Networks deliver to the business and acting as technical owner of suggested improvement where appropriate.

Take responsibility and actively contribute to driving service improvement within the Networks and strive to offer the best level of available service to our customer base.

Act as technical point of contact internally and externally for technical queries for their area of expertise.

Person Specification

Proven knowledge and expertise of specific technical platforms:

In depth, detailed knowledge of all major components of the network infrastructure used within the Barclays group

Certification or equivalent experience on Cisco routers/switches (CCIE) and/or Juniper/ Nokia firewall products (JCIS)

Proven experience in managing the network infrastructure of a major financial institution and ensuring it is kept at a level capable of sustaining business requirements

A good awareness of VOIP technology (Nortel & Cisco) and its implementation in a Cisco Routed / Switched environment

Good knowledge and experience of WAN routing technologies used within the Barclays group

Proven experience in Supporting large and complex network solutions

Solid knowledge of all the major components in a vendor's solution

Competent in discussing the technology with vendor escalation support team

Educated to degree or higher national diploma level in a relevant science related discipline.

Understanding of incident and problem management in a network operations environment.

Has worked in or is qualified with ITIL practices.

Can demonstrate logical fault resolution techniques, backed by tenacity to resolve customer problems.

Can demonstrate through evidence that they have contributed to their own learning and development throughout their career.

Is able to communicate effectively at differing levels of expertise in business environments.