Resume 12620 Resume Details

LAMUEL S. MALLARI
216 Knox Avenue
West Seneca, NY 14224

Home # (716) 823-0107

Mobile # (716) 238-0469

Email Address: lamuelm@hotmail.com
           

PROFILE
I am a professional, diverse, and flexible individual with experiences ranging from operations, support, administration, customer service, sales, and other skill related tasks. I always set my priorities and strive to provide quality service. I am a responsible and dependable worker with a positive attitude and always glad to lend a helping hand. I am a very motivated person, fast learner, and a hardworking team player who has a proactive and strong work ethic.

EDUCATION

TERTIARY -

*Empire State College

Cheektowaga, NY U.S.A.

Associates in Business Degree

*PATTS College of Aeronautics                                      

Pasay City, Philippines                         

Associates in Communication Technician                       

SECONDARY - Saint Louis Anne Academy

Laguna, Philippines

PRIMARY - Bayanan Elementary School Unit I

Muntinlupa City, Philippines

WORK EXPERIENCE

WINDHAM PROFESSIONALS – Collector

300 Gleed Ave. East Aurora, NY 14052

November 2010 to present

Job Description:

- Collect on defaulted student loans and provide quality customer service.

RGIS, LLC - Auditor (Inventory Taker/part-time)

2420 Sweet Home Rd, Amherst, NY 14228

August 2006 to present (part-time job)

Job Description:

- Conducts inventory counts of clients' merchandise. To aid in the data collection, auditors use hand-held technology proprietary to RGIS. Auditors work on site of clients: on the sales floor, and in stock rooms and/or warehouses.

HSBC Bank USA, N.A. - International Banking Representative / Specialist 

95 Washington St, Buffalo, NY 14203

August 2007 to August 2010

Job Overview / Description:

- Support sales and administration of International Banking relationships and provides quality customer service to Group customers, ensuring compliance with Company policies and industry and government regulations. Seek opportunities to attract, retain, and expand customer relationships, focusing on Premier and small business international customers. Respond to complex sales and service inquiries from international customers on multiple product lines received via telephone and/or mail, according to established procedures and standards and service quality focus; refer complex problems as appropriate. Provide timely, complete and accurate response to international customers; follow through with required adjustments and transactions and ensure correct implementation. Ensure proper measurement and reporting of Group referral activities and related business development. Maintain complete and accurate documentation of activities as required. Prepare letters, reports, memoranda, forms, etc., utilizing various PC-based software packages or other typewriting equipment, composing items from general outlines or own initiative for higher management signature. Provide support to International Direct Banking project initiatives, including international e-mail and account servicing. Adhere strictly to compliance and operational risk controls with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.

Specific Job Descriptions:

- Responsible for reviewing and opening local and international bank accounts for Outbound & Inbound applications. Act as liaison to internal and mostly external customers delivering quality services and complies with bank operation procedures and regulations.

- Assisting, handling issues, and/or cross selling bank products to customers with their local and international needs when rendering outgoing calls as well as responding to incoming calls.

- Provide support on the International Banking Center and the Premier Remote Center – for Premier and Non-Premier International products and sales program, ensuring excellent customer experience and quality customer service.

- Input data entry & account maintenance on CIF, CSM, and MCD systems.

- Delegate and/or assign potential accounts, inter-department referrals, & customer satisfaction services to achieve departmental expectations.

- Process credit transfer forms for local and international accounts to meet product qualifications for customers who are requiring bank product services.

- Knowledgeable and responsible of multiple support and administrative functions (kana general email system process, mail processing, captive (fax) system process, credit transfer form process, bill pay warehouse process, credit card process, internet banking, closeout process, etc…), cross train associates/new hires, enhance process improvements, and execute other duties and/or special projects assigned to.

- Assist on other special projects assigned by management: e.g. team building exercises, process improvements, operation procedures and updates.

M & T SECURITIES, INC. - Brokerage Operations Clerk        

2875 Union Road Suite 30-33, Cheektowaga, NY 14227

December 2005 to July 2007

Job Description:

Verification:
- Perform verification of customer account maintenance information in respect to the following subsystems: Pershing, DST, Beta and Hogan following established procedures to ensure accuracy and adherence to audit requirements.
- Review Compass Bank-link Workflow Queue timely ensuring appropriate banking instructions are linked to applicable brokerage accounts.
- Act as a liaison with other departments within M&T Securities Operations to ensure accurate receipt of all required documentation.
- Identify any inaccuracies and follow up with Operations Entry to resolve discrepancies in a timely fashion. 
Logistics:
- Maintain all customer records for M&T Securities: filing and microfilm.
- Prepare all paper documents for microfilm and fax any appropriate documentation to Pershing or various annuity carriers.
- Retrieve documents on demand in support of customer issues, ensuring timely transmission of needed information.
- Receive in daily mail bins containing customer account paperwork from all M&T Bank branches as well as U.S. Postal mail.
- Review all incoming internal mail validating to a blotter prepared by the financial consultant the integrity of contents.
- Sort and distribute all mail to appropriate departments for processing in an accurate and timely manner.
- Support sales force and other departments within M&T Securities by fulfilling requests for copies of account documentation.
- Continually interact with other individuals within Operations to ensure timely, accurate completion of various tasks.
- Perform assignments or projects as assigned by the Supervisor to ensure efficient functioning of the unit.

M & T BANK, CORP.. - Operations Clerk

626 Commerce Dr., Amherst, NY 14228   

October 2004 - December 2005

Job Description:

- Operates check IBM (3890) Check sorter for item processing.

- Operate reject repair equipment, PC skills.

- Processes documents/paperwork requiring a thorough knowledge of procedures and ensuring accuracy.

- File document/paperwork according to established procedures.

- Utilizes CPCS, Image Scanning, and Vector programs for processing items.

- Provide daily & monthly reports to superiors.

- Work is checked on a regular basis and under direct supervision.

M & T BANK, CORP. - Mail Services Clerk
M&T Center Bldg., 1 Fountain Plaza, Buffalo, NY 14203

August 2003 to October 2004

Job Description:
- Sort & distribute departmental mails and packages from different locations, branches, and different couriers.
- Process outgoing mails and packages thru Pitney Bowes mail machine.
- Provide quality service both internal and external customers.
- File reports and monthly inventory to supervisor.
- Interact with any customer service related issues and/or time constraints.

- Provide assistance as assigned from time to time.

A & A GROUP, INC. - Shipping/Receiving Clerk

303 Cayuga RD., Cheektowaga, NY 14225

September 2002 to August 2003

Job Description:
- Receives all packages from couriers/mail, distribute to all department addressed to and logs all records for file.
- Sort products for repair and return, and encodes the data on AS400 system.
- Assist on shipping all packages to different carriers/mail.

BAX GLOBAL, INC. - Traffic & Planning/ Booking Assistant
Paranaque City, Philippines

February 2000 to April 2002

Job Description:
- Responsible for booking export shipments to various airlines.
- Coordinates with the airlines for confirmation of bookings and monitor the status of shipments to air export operations.
- Relays complete shipping details to customer service department.
- Prepares and forwards confirmed airway bill to air-export operations department.
- Maintains constant communication with customer service associates as regards to space and flight confirmation of shipments and provides operations associates for the negotiated airline transfer cut-off.
- Monitors and updates the status of shipments from origin to final destination with the airlines. Trace proof of deliveries.
- Assist the Traffic Manager.
- Provides weekly reports for booking and tracing to the Traffic Manager, Gen. Manager and other departments concerned.
- Uses Kargobayan system for booking and tracing of shipments.
- Secure and compiles all department files and airline advisories/memos/document files.
- Perform other duties as may be assigned from time to time.

STAR AIRFREIGHT PHILS, INC. - Operations Assistant/Documentation Clerk
Paranaque City, Philippines

September 1996 to December 1999

Job Description:
- Responsible for sorting of all export documents; files & disseminate copies for export department, sales, & customer service department, accounting department, and shipper’s original copies for dispatch.
- Assist booking of shipments to different airlines.
- Forwards all pertinent shipping details to customer service department and shipper/client.
- Assist processing of documents for customs clearance.
- Assist loading and unloading of cargoes through pick-up from shipper’s factory/warehouse, store goods at warehouse, and assist transfer goods to airline cargo terminal.
- Assist cutting or closing airway bill for all export shipments.
- Provides pre-alerts for reports and shipping details for consignee, faxes docs for shipper’s copy.
- Held responsible for all live tropical fish export shipments by booking, tracing, monitoring, and assigning personnel for cargo pick-up and airlines on-duties.
- Booking and Tracing of shipments through kargobayan system, a Philippine cargo community system.
- Secure and compiles properly all department files, client’s files, and airline files.
- Perform other duties as may be assigned from time to time.

SEMINAR / TRAINING COURSES

Sales Excellence (HSBC)

July 2010

Effective Business Communication Skills (HSBC)

October 2008

Effective Communication Writing Skills (HSBC)

May 2008

TDF: Behavioral Skills Training (HSBC)

February 2008

Team Dynamics (HSBC)

July 2008

Excel Level 1 / Excel Level 2 (HSBC)

July 2008 / September 2008

Associates One (M&T)

September 2006

- A Career Development Program of M&T Bank's Central Operations Training.

Lotus Notes Program (BAX Global)

April 2002
- An inter-departmental training program to familiarized employees for company networking.

ISO Internal Quality Audit (BAX Global)
August 2000 and May 2001
- Training course for familiarization of the International Organization for Standardization.

PERSONAL DETAILS

I am a Catholic born in Quezon City, Philippines but now a US citizen and married with two children. I speak English and Tagalog (Filipino language).

ADDITIONAL INFORMATION

Job-related honors, awards, and leadership activities:

- Perfect Attendance
- Holiday Work
- Best in Productivity Achievements
- Customer Compliments
- Skill trainer / In touch sessions
- Project organizer / management
- Officer In Charge person (on behalf of absent team leader/supervisor/manager)

Skills:

- MS Word
- MS Excel
- MS Access
- Lotus Notes / E-mail
- AS 400 Systems